I had the unfortunate displeasure of having these con artists work on my car. Only to have the part fail almost a year later. But that's not their biggest problem. It's the costumer service and the lack there of. I had my tire rod ends replaced last March. I took my car elsewhere for another issue and I was made aware of the faulty parts. I had my partner deal with honest one because he knows more about cars then I do. They were told to contact him back instead this bent out of shape individual called me back. Attempted to talk circles around me about money they owed me for overcharging. He said they did the job they charged me for but they did not. I had to contact the old owner of that shop. Let's just say he was not supprised about the discusting service I recived. They said they fixed it then offered credit of some sort. Why would you offer me that if you fixed it? Then he said there was no way the current owner would reimburse me. So that let's me know that if they rip people off they will get away with it. His used to be a gre a t shop that lived up to the name. Now they are just a disappointment. And based of f the reviews accountability is not their strong suit. Can't wait to see the owners response on how it's my fault.
Hi Tiffany- this is the current owner who has owned this business since 2016. On your only visit to our shop in March of 2023, replaced your right outer tie rod which required an alignment. We never replace a tie rod end without performing an alignment, the same as any reputable shop. We offer a 3 year/36k mile warranty and if there is any problem with the repair we performed we're happy to take care of it under our warranty. However, as stated on your invoice and on our website, you have to bring the vehicle back to us unless you are more than 25 miles away from our facility. In that case, our nationwide warranty company takes over and you can get the work done wherever it's convenient for you. We don't pay customers to get warranty work done at other local shops. That's like buying a Ford and bringing it to a Chevy dealer and demanding Ford to pay for warranty work done at the Chevy dealer. I'm sorry that you don't like it but it doesn't work that way. If you would like to discuss this in more detail please contact Jeremy at (763) 270-0424 at your earliest convenience. Thank you and have a great day!
- Honest-1 Auto Care Anoka