Everyone was really polite and professional. I appreciated that I was able to drop my van off without an appointment and was asked how soon I needed it back. My only complaint (minor) was that I would be told our van would be ready in a couple of hours. I assumed that I would receive a call when it was ready. After four hours without a call, I went to pick it up and it was ready. I will clarify next time. I have had experiences with other mechanics where "a couple of hours" could mean two to eight so a call would have been helpful.