Anoka Auto Repair

(763) 270-0424
Mon - Fri: 7:00 AM - 5:00 PM
1

Went in to change my rotors and brakes. Ended up fixing issues relating to engine light and traction control light. Supposedly my filter was changed and issues fixed. Next day had to take it back in. Lights came back on. Now it’s another issue that needs to be fixed. Air filter was supposedly changed but driving it for two days, to and from work only. Decided to look at filter and when I checked the air filter it looked old with lots of gunk stuck in between the creases. Old sides and looks like they tried to air blow it to clean it up only. Hummm…makes me wonder what else they cheated me on. I spend $1500 and I will not return. Cannot be trusted.

Hi Plang- we're very sorry you didn't have a good experience with us. But I feel that we do need to set the record straight for what actually happened with your vehicle. It's not uncommon for 13 year old vehicles with 160k miles to have multiple issues due to miles, age, and improper maintenance. Your vehicle arrived at our shop with grinding brakes, check engine light on, traction control light on, and airbag light on. You authorized us to replace your rear brakes, and diagnose and repair your airbag issue and check engine light issue. At that time, we advised that you had a failed O2 sensor and that definitely needed to be replaced BUT you may also need to replace the catalytic converter. That note and all details are printed directly on your invoice. Also, you DECLINED to allow us to replace your air filter and diagnose the traction control light issue. We did not replace your air filter and you were not billed for it- that is why it's still dirty. When you came back in 2 days later, we confirmed that the catalytic converter was also plugged due to driving for an extended period of time with a failed O2 sensor. You declined the repair and did not want an estimate for replacement. We didn't do anything wrong and did not cheat you in any way. We do apologize for any communication errors on our part and, as always, we offer a 3 year, 36,000 mile warranty on repairs and service. If there is a problem with anything we did we'll be happy to make it right! Thank you again for your feedback and have a great day!

- Honest-1 Auto Care Anoka
5

Diagnosis was prompt, and appears to be accurate. Repairs were made sooner than expected, and vehicle is operating normally after the repairs were made.

Thank you for trusting us with your vehicle Rick! We appreciate the 5 star review!

- Honest-1 Auto Care Anoka
5

Thank you for the 5 star rating Brad!

- Honest-1 Auto Care Anoka
5

Very fast and very decent price for the parts and labor had my truck done the next day after I dropped it off. They replaced ball joints control arms struts and tie rods on both sides of the vehicle rotated my tires and flushed the transmission. I'll bee using them in the future for sure.

Thank you for your kind words TJ! We'll be here next time you need us!

- Honest-1 Auto Care Anoka
0.5

I am pleased that the driver placed my inoperable Cadillac in my carport. It wasn't easy but he navigated carefully down the steep alley and left my car in a secure place, that way I don't have to worry about towing from the street. Service was excellent and I highly recommend.

Hi Jean- thank you for your kind words! We strive for 5 star service!

- Honest-1 Auto Care Anoka
3.5

As always very efficient, was disappointed with the cost to change a light. In the future will take it to a dealer for that.

Hi Gerry- thank you for your loyalty and for trusting us with your vehicles! I'm sure if you compare prices you'll find we're very competitive. Replacing headlights on newer cars can be a labor intensive process depending on model. Some vehicles take hours of labor and require removing the bumper to access the headlamps.

- Honest-1 Auto Care Anoka
5

Tim and crew are tremendous. We had a problem and didn't know for sure what the problem was exactly. Our usual mechanic was out of town. Honest-1 stepped up to the plate and delivered. They gave us options and were really good to us. This was our teenage son's first time dealing with a repair shop so I am very happy to have it be a positive one. Thanks again guys!!! We will be back again! Ellen Sederlin

Hi Ellen- thank you so much for your kind review and for trusting us with your vehicle! We'll be here next time you need us!

- Honest-1 Auto Care Anoka
5

Got me in for an alignment with only a 4 hour notice.

Thank you for the 5 star review Wes! We're happy we could get you in on short notice!

- Honest-1 Auto Care Anoka
5

I have been coming here for over 9 years after losing my old shop. I get the best service and they go out of their way to make sure everything is handled down to the smallest detail. I love the guys and appreciate that they do even the smallest things for me. The techs are friendly and management is top rate.

Thank you for your kind words and support over the years! We appreciate you!

- Honest-1 Auto Care Anoka
5

I had an issue with my vehicle and needed to get it fixed asap because I was headed out of town. They got me in right away and went above and beyond to get my car fixed and me back on the road.

Hi Terri- thank you for the 5 star review and for trusting us with your vehicle! We're happy we could get you back on the road!

- Honest-1 Auto Care Anoka
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