Prompt service. They were able to get it in the next day, and guarantee a loaner for my commute. The communication was excellent. Mark explained everything, gave me a rundown of the costs, and wasn't pushy to have anything "recommended" done. I was just looking to get it driveable again, and they were prompt and fair. Prices were right on par with what I expected to pay, after getting some estimates. Car repairs suck, but these guys made it as painless as possible. Well done!